For players 21 and above

rss99 Responsible Gaming:
Safe & Aware Gaming

Online gaming is a source of entertainment — but staying within limits is what matters most. rss99 places your safety and mental well-being above all else and provides all the tools needed for responsible gaming.

Why is Responsible Gaming so important?

Online betting and casino gaming is an entertainment activity — it is not a guaranteed way to earn income. rss99 believes every player should enjoy gaming with set limits, mindfully, and for entertainment purposes. On our platform you will find all the tools to keep you in control and get help when needed.

When gaming goes beyond the limits of entertainment, it can cause stress, financial hardship, and a negative impact on family relationships. Being aware in advance and taking the right steps is the smartest thing to do.

Our Protection Tools

Set Deposit Limits

You can set a daily, weekly, or monthly maximum deposit limit. Once a limit is set it takes effect immediately, and a specific waiting period applies before it can be increased — this prevents overspending in the heat of the moment.

Time-Out Break

If you feel you need a break, you can take a time-out ranging from 24 hours to 30 days. During this time your account will be temporarily suspended and you will not be able to log in.

Self-Exclusion Feature

Choose self-exclusion for a longer-term break. Request account closure for a period starting from 6 months up to permanent. No promotional messages will be sent during self-exclusion, and opening a new account is prohibited.

Session Time Limits

You can set a maximum duration for each gaming session. When the set time is up, you will be logged out automatically, reducing the risk of unintentionally playing for too long.

Gaming History Review

View your complete betting history and deposit and withdrawal records at any time. Analyse your spending patterns and adjust your limits if needed.

24/7 Support

If you have any concerns about gaming, our support team is always here for you. Reach out in Bengali or English via live chat or email — [email protected] — for any questions or assistance.

Warning Signs of Problem Gambling

Be honest with yourself. If any of the situations below appear in your life, consider seeking help.

Are you seeing these signs in yourself?

Placing more bets to recover lost money ("chasing losses")
Your bet amounts are gradually increasing, yet you no longer feel the same excitement
You have tried to cut back or stop gaming but cannot
Spending more time gaming while neglecting family, friends, or work
Borrowing money or dipping into savings to cover gaming-related costs
Feeling restless, irritable, or anxious when not gaming
Lying to family or loved ones about your gaming

If one or more of the above situations apply to you, please contact rss99 Support immediately or use our self-exclusion feature.

How to Set Limits?

Setting limits at rss99 is simple and takes effect immediately. Follow the steps below:

Log In to Your Account

Go to the rss99 Login page and enter your username and password to access your account.

Go to Account Settings

Click your profile icon in the top right corner and open the "Responsible Gaming" or "Account Settings" option.

Choose the limit you want

Select whichever you need — deposit limit, session time, time-out, or self-exclusion — and set the amount or duration.

Confirm

Confirm the setting — deposit limits and session limits take effect right away. Requests to increase a limit take effect after a specific waiting period.

Core Principles of Responsible Gaming

Play for entertainment

See gaming as a source of fun — not a way to earn money. Only bet what you can afford to lose.

Set your budget first

Set a fixed budget before each session and stick to it. Stop gaming when the budget runs out.

Take regular breaks

Do not play for long stretches at a time. Take regular breaks, spend time on other activities, and maintain a healthy lifestyle.

Do not make decisions based on emotion

Do not rush to chase losses after a losing streak. Keep your emotions in check and take a break when needed.

21+ Age Limit and Minor Protection

Prohibited for anyone under 21

To open an account at rss99 and take part in any gaming activity, you must be at least 21 years old. Registration by minors is strictly prohibited. We use national ID or passport information to verify age.

Advice for Parents

If you have children or teenagers at home, make sure they cannot access this platform from your device. Always log out, never share your password, and use parental control software if needed.

Need help? We're here

If you have any concerns about gaming, feel free to contact the rss99 support team. Our specialist team is available in Bengali and English, seven days a week, twenty-four hours a day.

Live Chat

Click the chat button at the bottom right of the site — get an instant response 24/7.

Email Support

Send any responsible gaming requests to: [email protected]

Account Management

Submit self-exclusion or account closure requests directly through the support team.

Responsible Gaming FAQs

After logging in to rss99, go to your Account Settings and open the "Responsible Gaming" section. There you can set a daily, weekly, or monthly maximum deposit limit. The limit takes effect immediately. Lowering a limit is instant, but increasing it requires a specific waiting period.

Self-exclusion is a feature that lets you disable gaming access on your own account for a set period of time. Options range from 6 months up to a permanent ban. To apply, email [email protected] or contact us via live chat. No promotional messages will be sent during a self-exclusion period.

You can take a time-out break from the Responsible Gaming section in rss99's Account Settings. Choose any duration — 24 hours, 72 hours, 1 week, or 30 days. Once the break begins, you will not be able to log in, but your account balance will remain safe.

If you think a family member or friend is affected by problem gambling, start by having an open, honest conversation and stay compassionate. You can also reach out to rss99's support team — we assist family members too. We also recommend consulting a mental health professional.

Yes. Age verification is mandatory when registering at rss99. No one under 21 is permitted to open an account or take part in any gaming activity. If someone registers using false information, their account will be closed and any winnings will be forfeited.

For a fixed-term self-exclusion, you may request reactivation through the support team once the period ends, but a specific assessment process must be followed. For a permanent self-exclusion, the account cannot be reactivated. This is done to protect players.

Play safely, enjoy responsibly

All the responsible gaming tools at rss99 are within your reach. Set your limits, stay informed, and keep gaming as entertainment.

rss99 Responsible Gaming: Safe & Aware Gaming